Correspondence sent to our M.D. Duncan Young from a delighted client:-
“How often we complain and seldom stop to thank people.
Well I’m stopping to personally take time out to say thank you.
Below I’ve sent you extracts of a copy of an email I’ve sent to Elaine at your Ponteland office.
Without going into too much detail as to why Elaine has been dealing with us…my wife and I would like you to know in our opinion she is a credit to Sanderson Young.
Part of the email/s text we have exchanged with Elaine over the past week which were well out of business hours and on a bank holiday!
“We very much appreciate your professional empathy towards the on going situation however we both know that situation which will eventually change…finally I would conclude by saying that whatever happens with the above property you and the staff have been very helpful to us and we appreciate your genuine personal touch.